WHAT ARE THE CURRENT WATERING RESTRICTIONS?
For current watering restriction guidelines, go to stpete.org/water.

WHAT DAYS SHOULD I IRRIGATE MY LAWN?
For the days to water your lawn, go to stpete.org/water.

HOW CAN I SAVE ON MY UTILITY COSTS?
For water conservation tips, go to stpete.org/waterconservation.

When you call the Water Resources department to have your utility service restored after normal business hours, there is a charge of $54.62 added to your next utility statement.

Dial 727-893-7341 to speak with our representatives in the Customer Call Center.

Seasonal customers may place their accounts on standby status or terminate service entirely. For further information on standby service, please contact our Customer Call Center at 727-893-7341.

Contact our Customer Call Center at 727-893-7341 or visit our main office at 325 Central Avenue in downtown St. Petersburg.

Contact the Water Resources department at 727-893-7261 to report the location of the hydrant or water sprinkler in need of attention.

There is a $30.34 charge when your water service is turned off after being locked off for non-payment. Another $30.34 charge is accessed to have your service turned back on after being locked off for non-payment.

Failure to pay your bill by the date indicated on your late notice will result in a second late notice being mailed to the service address and the accompanying fee of $4.86.

Potable water, sanitary sewer, garbage container and pick-up, storm water (run off from water drainage systems), recycling programs and reclaimed water.

A valid marriage license or other court document must be supplied for name changes. You may email your request, with attached copies of the required documentation to: Utility.Bill@stpete.org. Please include your account number, current name on the account, requested name change, copy of your picture ID, and your contact phone number.

Many elderly customers fit the criteria for our program specifically for citizens that receive one monthly income. For more information on the guidelines of this program and how to apply, contact our Customer Call Center at 727-893-7341.

Below are the addresses of various locations to pay your utility bill. Please note some locations DO NOT accept cash or late payments:

Main Office
325 Central Ave.
Monday - Friday 8 am - 5 pm

Satellite Office
Enoch Davis Center
1111 18th Ave. S.
Monday - Friday 8 am - 5 pm

Drop Box Location
MSC Building
325 Central Avenue AND 1 Fourth Street North (outside the building - only insert checks or money orders; no cash or late payments)

No, however we do offer a special program that allows for a permanent extension of your due date if you receive one monthly income such as social security, disability, etc. For details, please call the Customer Call Center at 727-893-7341.

If you have less than the current deposit required for your service level when your account if turned off for non-payment, the deposit must be brought up to the current requirements.

Call our Water Resources department at 727-893-7261 for assistance. If they determine the back-up originated in a City sewer line, they will make the appropriate repairs. If they find the problem started on private property, you will need to contact a plumber to complete the repairs.

Pool fill adjustments are granted to customers who have either purchased or built a new pool, or had an existing pool repaired.

A swimming pool is defined as any structure, located in a residential area, that is intended for swimming or recreational bathing and contains water over 18 inches deep, including, but not limited to, in-ground and aboveground swimming pools; hot tubs; and nonportable spas. The City’s Planning & Economic Development Department has additional requirements related to the permitting and inspection of new swimming pools which can be found on their page of the city's website.

Documentation must include the date of pool fill, or refill if repaired, the estimated number of gallons filled or refilled along with the service address where the pool was installed or repaired. Pool fill adjustments are limited to one per calendar year.

When you receive a higher-than-normal utility bill its most often because of increased consumption. There could be any number of reasons for additional water use. If you had more than the usual number of people in your home during the previous billing period; filled a swimming pool; experienced a leak; underwent a remodeling project; or were absent from home and a leak developed/toilet ran while you were away, are just a few of the possible causes of high consumption. Please research the possible reasons for involuntary consumption and make repairs immediately, if applicable.

A leak or pool fill adjustment may be requested with the from labeled "Request for Utility Bill Review, Adjustment, or to Petition the Utility Billing Review Committee (UBRC)", which can be found at stpete.org/utilities. Supporting documentation must be included.

Mail payments to:
City of St. Petersburg
Billing & Collections
PO Box 33034
St. Petersburg, FL 33733-8034

Mail letters to:
City of St. Petersburg
Billing & Collections
PO Box 33037
St. Petersburg, FL 33733 – 8037

Please see the above listed hours for the Main and Satellite offices.

The deposit for a single-family residence is generally around $200.00, but that amount varies depending on the size of the meter at the location as well as other considerations. Please call our Customer Call Center at 727-893-7341 for the exact deposit amount for the location in question.

We have a Utility Assistance Program that allows you to make monthly contributions that are distributed through a network of social service agencies. These funds are used to assist other citizens experiencing financial hardships with their utility costs. Call 727-893-7341 for more information.

Any deposit interest earned during the previous fiscal year is paid annually to all applicable utility customers during the month of October. The interest rate paid on utility accounts is the same as the rate it earns, and this changes from year to year. Bear in mind this rate is subject to the same fluctuations as the national economy.

The City’s responsibility ends at the customers side of the water meter. The City maintains the water meter and meter box, and any repairs to this equipment will be performed by the City. The customer is responsible for the area from the meter to the house, and all plumbing inside the house. However, it is the customers responsibility to keep the meter box accessible for meter reading. If you discover you have a leak on private property, you may qualify for an adjustment on your utility bill.

Your due date will be approximately twelve days after the monthly bill is mailed.

Your deposit on a single-family residence is automatically credited to your account after 24 months with a good payment history. A good payment history means during the previous 12 months you have not made more than two payments received after the due date; paid with a check refused by the bank; been turned off for non-payment; tampered with the water meter or used the City’s utility services in a fraudulent or unauthorized manner. Multi-family and Commercial deposits are held for the life of the account.

A late charge of $5.00 can be applied to any account with a balance over $15.00 not paid by the due date.

For information on residential collections, call 727-893-7334. For commercial collections, call 727-893-7351.

Yes, in many instances you may contact our Customer Call Center at 727-893-7341 to request a payment agreement.

Returned or rejected credit and debit card payments are handled in the same manner as a returned check. A payment can be made upon notification from your bank or credit card issuer. A letter will also be issued from the Billing & Collections Department advising the customer to bring the letter into our office at 325 Central Ave. to pay the original payment amount plus the applicable service charge within 7 days from the date on the letter. Service charges are as follows:

Transaction Amount     Service Charge
$ 0.01 to 50.00                $25.00
$ 50.01 to 300.00            $30.00
$ 300.01 to 800.00          $40.00
Over $800.00                  5% of check amount

Utility bills are issued once a month. The exact date your bill will be issued is determined by your meter reading date. Meters are read in specific geographical blocks. For more specific information on the approximate date that your monthly bill will be mailed, please contact the Customer Call Center at 727-893-7341.

The City of St. Petersburg purchases water from our regional water supplier Tampa Bay Water.

Yes. You may call our Interactive Voice Response (IVR) system at 727-893-7341 to make a current utility payment over the phone. If you prefer, you may log into our Online Utility Account Customer Portal to view your account information as well as make a payment online with a credit card or E-Check.

Your utility statement is an accurate indication of your monthly water consumption. It should be reviewed each month for any unexpected increases in water use on private property. We do monitor unusual water consumption and in cases of extreme consumption, as a courtesy we attempt to contact you of a possible leak.

Tampa Bay Water is a government agency that provides wholesale water to Hillsborough, Pasco, and Pinellas counties and New Port Richey, St. Petersburg and Tampa. The Tampa Bay Water cost line item you see on your utility statement reflects the cost of purchasing water from Tampa Bay Water.

Leak adjustments are credits to your utility bill given to qualifying customers who have experienced an involuntary water loss or leak. Voluntary uses of water such as lawn watering will not provide the basis an adjustment.

Documentation must include the type and date of repair along with the service address where the repair was performed. Leak adjustments are limited to two per calendar year.